01Who we are
HomeSteadyKY LLC is a home maintenance company in La Grange, KY 40031 serving homeowners in Oldham County and nearby parts of Louisville. This policy explains what information we collect on homesteadyky.com and while providing our services, why we collect it and the choices you have. It works together with our terms and conditions.
02Information we collect
When you send a request through our website form
Our request form asks for your name, phone number, email address, community or ZIP code, the service you are interested in and a message. You can also attach photos of the job, and you choose whether to agree to calls about your request and texts about your appointments.
When you join a membership or book a service
Our membership checkout and our booking calendar for single seasonal visits and on-demand services collect your contact details, service address, the service and date you choose and your payment details. Payment card details go straight to Stripe, our payment processor, as explained below.
While we take care of your home
We keep notes needed to do the work: access instructions such as gate codes, information about pets, filter sizes, the details of your yard, photos taken during visits and your walkthrough reports. We also keep the emails, texts and call notes we exchange with you.
Automatically, when you visit this website
Like most websites, ours receives technical information such as your IP address, browser and device type, the pages you visit, how you arrived at the site and approximate location based on your IP address. This comes from cookies and similar tools described in the cookies section.
03How we use your information
We use your information only for internal business purposes:
- To answer your request, prepare a quote and schedule visits
- To provide seasonal visits, on-demand jobs, monthly pet waste removal and your photo reports
- To bill your membership or services and manage your account
- To send appointment texts and the service emails you agreed to receive
- To help members find a contractor when they ask us to
- To understand how people use our website so we can improve it
- To keep records, prevent fraud and meet legal requirements
04We do not sell your information
HomeSteadyKY does not sell, rent or trade your personal information to anyone, and we do not share it for other companies' advertising. We share information only with the service providers that help us run our business, only as needed for that purpose, or when the law requires it.
If a member asks for help finding a contractor, we share only the details needed for that job, such as the type of repair, the address and photos, and only after you tell us to go ahead.
05Service providers we use
These companies process information on our behalf so we can provide our services. They are allowed to use it only to perform those services for us.
- American Dreams Marketing provides our website, request form, membership checkout, booking calendar, customer records and messaging software.
- Stripe processes card payments for memberships, monthly pet waste removal and bookings.
- Google provides Google Analytics 4 and Google Tag Manager, which measure how visitors use our website, and Google Search Console, which shows us how our site appears in Google search results.
- Microsoft provides Bing Webmaster Tools, which shows us how our site appears in Bing search results.
- Phone and email carriers deliver the calls, texts and emails we send you.
Google Search Console and Bing Webmaster Tools give us combined search data, such as which searches led people to our site. They do not give us information that identifies you. We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or transfer of our business, in which case this policy continues to apply.
06Text messaging privacy
If you check the consent box on our form or give us your mobile number for a booking, we text you only about your appointments: scheduling, confirmations, reminders and changes. Texts come only from our business number, 502-248-9333, and we do not send promotional or marketing texts. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.
Message frequency varies, and message and data rates may apply. Reply STOP to any text to stop receiving them, or HELP for help. You can also call 502-248-9333.
07Cookies and analytics
Cookies are small files a website stores in your browser. Our website platform uses cookies that are needed for forms, checkout and the booking calendar to work. We also use Google Analytics 4, loaded through Google Tag Manager, to see which pages are visited, how long people stay and how they found us. This information is reported to us in combined form.
You can block or delete cookies in your browser settings, though some features such as checkout may not work without them. To stop Google Analytics from collecting data about your visits, you can install the Google Analytics opt-out browser add-on (opens in a new tab). You can read how Google uses data at Google's partner sites policy (opens in a new tab). We do not use advertising cookies or remarketing on this website.
08Payments
Card payments for the HomeSteady Care Membership, monthly pet waste removal and booked services are processed by Stripe. HomeSteadyKY does not store your full card number. Stripe handles your card details under its own privacy policy (opens in a new tab). We can see limited details, such as the card type, the last four digits and the expiration date, so we can manage billing and answer your questions.
09How long we keep information
We keep customer information for as long as you are a customer and afterward for as long as needed for tax, accounting and legal reasons, and to keep a service history for your home. Requests from people who did not become customers are deleted when they are no longer needed. You can ask us to delete your information at any time, as described below.
10How we protect information
We use password-protected accounts, encrypted connections on our website and limited access, so only the people who need your information to serve you can see it. Access instructions such as gate or door codes are kept only for your visits. No system is perfectly secure, so if you believe your information has been exposed, please contact us right away.
11Your choices and rights
You can ask us to:
- Show you the personal information we have about you
- Correct information that is wrong or out of date
- Delete your information, unless we must keep it for legal or billing reasons
- Stop sending you emails or text messages
Email your request to [email protected] or call 502-248-9333. We may ask you to confirm your identity, and we respond within 45 days. Kentucky residents may have additional rights under the Kentucky Consumer Data Protection Act, and we honor those requests in the same way. We will not treat you differently for using any of these rights.
12Children
Our website and services are meant for adults who own or manage a home. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
13Changes and contact
We may update this privacy policy when our services or tools change. The effective date at the top of this page shows the latest version, and we will tell members about important changes by email.
Questions or privacy requests? Contact HomeSteadyKY LLC, La Grange, KY 40031, at 502-248-9333 or [email protected]. You can also see the towns we serve or learn about HomeSteadyKY.