Terms and conditions for HomeSteadyKY home maintenance

01About these terms

HomeSteadyKY LLC is a home maintenance company based in La Grange, KY 40031, serving La Grange, Oldham County and nearby parts of Louisville. In these terms, "HomeSteadyKY", "we" and "us" mean HomeSteadyKY LLC, and "you" means the homeowner or the person who books or pays for a service.

By booking a visit, joining a membership, submitting a request through our website or using this site, you agree to these terms. If you do not agree, please do not book a service or use the site. You must be at least 18 years old and the owner of the property, or have the owner's permission, to book work there.

02Our services

We provide preventive home maintenance on a seasonal schedule, single on-demand jobs and small approved repairs within our service scope. The current services, what each season includes and current prices are listed on our plans and pricing page, our seasonal care page and our on-demand services page. The final scope for your home, including quantities, filter supply and access, is confirmed with you before your first visit.

We work on the parts of your property we can safely see and reach. We do not perform work that requires a licensed trade, such as electrical, plumbing, gas, roofing or structural work.

03HomeSteady Care Membership

The HomeSteady Care Membership includes four seasonal visits a year, each with that season's set of services, the exterior walkthrough, an HVAC filter replacement and a photo report. Members also get help finding a contractor for bigger repairs and 10% off eligible on-demand services.

By joining, you authorize us to charge the card on file at the start of each 3-month billing period until the membership is canceled. Each quarter's seasonal visit is scheduled with you. The 10% member discount applies to eligible one-time on-demand services only. It does not apply to monthly pet waste removal, to work quoted separately or to contractors you hire.

04Monthly pet waste removal

Monthly pet waste removal is an optional recurring service for active HomeSteady Care members. It is one scheduled cleanup a month in the parts of the yard we can reach, billed separately each month to your payment method on file.

• 1 dog: $89.10 a month. 2 dogs: $99 a month. 3 dogs: $108 a month.
• Large yards add $25 a month. Extra-large or complex yards, and homes with more than 3 dogs, receive a custom quote.
• A yard with excessive buildup may need a first cleanup fee. We explain any added charge, and you approve it before we do the work.

Monthly pet waste removal ends if your membership ends. You can stop the monthly service on its own by written email request, effective for the next monthly billing date. More details are on our pet waste removal page.

05Seasonal visits and on-demand jobs

You do not need a membership to book a single seasonal visit or an on-demand job. Single seasonal visits start at $399 per visit. On-demand services are $120 per visit for everyone, and HomeSteady Care members save 10% on eligible services. Single visits and on-demand jobs are paid when you book through our online checkout or booking calendar, unless we agree otherwise in writing.

Please book at least 3 days ahead. A week's notice gives you more dates to choose from, and urgent requests depend on our schedule.

06Scheduling, cancellations and no-shows

Life happens, so we ask for fair notice when plans change:

• Please give at least 48 hours' notice to cancel or reschedule an appointment, and reschedule with 48 hours' notice whenever possible.
• A late cancellation, with less than 48 hours' notice, may result in a $50 fee.
• A no-show, or a visit where we cannot get access to the property or the work area, may result in a $75 fee.

We may reschedule a visit because of severe weather, unsafe conditions or an emergency. If we do, we contact you to set a new date, and no fee applies to you.

07Canceling a membership and refunds

To cancel your HomeSteady Care Membership, send a written request by email to [email protected]. We confirm the cancellation in writing, and no further quarterly charges are made after it takes effect. A cancellation request received before your next billing date stops that charge.

Refund requests are reviewed and approved by HomeSteadyKY on a case-by-case basis. Unused services in a quarter that has already been billed are generally non-refundable. Nothing in these terms limits any refund right you have under Kentucky or federal law.

08Prices and payment

Prices are listed on our website in U.S. dollars. Applicable taxes, if any, are added at checkout. Card payments are processed securely by Stripe, and we do not store your full card number.

We may change our prices. A price change does not affect a period you have already paid for, and active members are told about a membership price change before it applies to their next billing date. If a payment fails, we will contact you to update your payment method, and visits may be paused until the balance is paid.

09Additional work, materials and filters

Any work beyond the agreed scope of a visit needs your written approval before we start. A reply by email counts as written approval. Small repairs are priced by the job, and we go over the work, materials and price with you first.

For HVAC air filters, you can leave your own filters at the property for us to install, or we can buy the correct filters for you and charge for them separately. We confirm the filter size and who supplies it before your visit.

10Access, pets and safety

You agree to give us safe access to the areas we need for each visit, including gate codes, keys or entry instructions when you will not be home. Please tell us about pets, alarm systems, locked areas and anything that could be a hazard. Keep pets secured or tell us where they will be.

Our team may decline or stop any task that looks unsafe, including work at a height we cannot safely reach, work near damaged wiring, aggressive animals or hazardous materials. We will tell you why and what we recommend instead.

11Small repairs and contractor help

We handle small, low-risk fixes within our scope. When a repair is bigger than that, HomeSteady Care members can ask for our help finding a contractor. Contractors are independent businesses, not HomeSteadyKY employees. You decide whether to hire them, you agree to their terms directly, and you pay them directly. HomeSteadyKY is not a party to that agreement and is not responsible for a contractor's work, pricing, schedule or warranty.

Learn more on our minor home repairs page and contractor help page.

12Walkthrough reports

Our exterior walkthrough and photo report record what we can safely see and reach on the day of the visit. It is a maintenance walkthrough, not a licensed home inspection, appraisal, engineering review or code review. A HomeSteadyKY membership is not a home warranty and not insurance.

A freeze-preparation check, a faucet cover or any seasonal task helps you spot and reduce common risks, but it cannot guarantee that pipes will not freeze or that a problem will not happen later.

13Photos of your property

We take photos during visits to document the work and to build your report. Photos you upload through our forms help us understand the job before we arrive. We use these photos to provide and improve our service to you. We do not post photos that identify your home or your family publicly without your permission. See our privacy policy for how we store and protect them.

14Damage and our responsibility

HomeSteadyKY is licensed and insured. If you believe something was damaged during a visit, please tell us as soon as possible, with photos, so we can look into it and make it right where we are responsible.

We are not responsible for pre-existing conditions, normal wear and tear, hidden defects we could not see or reach, problems caused by work we were not asked to do or that you declined, or the work of contractors you hire. To the fullest extent Kentucky law allows, our total responsibility for any claim related to a service is limited to the amount you paid for that service, and we are not responsible for indirect or consequential losses. Nothing in these terms limits responsibility that cannot be limited by law.

15Calls and text messages

When you check the consent box on our website form or give us your number for a booking, you agree to receive calls about your request and text messages about your appointments. Texts come only from our business number, 502-248-9333, and only cover appointment scheduling, confirmations, reminders and changes. We do not send promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for help. Consent to receive texts is not a condition of buying any service. Mobile carriers are not liable for delayed or undelivered messages.

16Using this website

We work to keep the information on this website accurate and current, but services, prices and availability can change, and the final details for your home are confirmed when you book. Photos on the site may show example homes and seasonal scenes, not specific customer properties.

The text, design, logo and images on this site belong to HomeSteadyKY or are used with permission, and may not be copied for commercial use without our written permission. Links to other websites are provided for convenience, and we are not responsible for their content.

17Kentucky law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky. If a concern comes up, please contact us first so we can try to resolve it directly. Any legal dispute that cannot be resolved informally will be handled in the state courts located in Oldham County, Kentucky, unless the law requires otherwise. If any part of these terms is found unenforceable, the rest stays in effect.

18Changes and contact

We may update these terms from time to time. The effective date at the top of this page shows when they last changed. Changes apply from that date, and members are told about changes that affect billing or cancellation before they apply.

Questions about these terms? Contact HomeSteadyKY LLC in La Grange, KY 40031 by phone at 502-248-9333 or by email at [email protected]. You can also read our privacy policy or learn about HomeSteadyKY.